Webmaster
03-18-2007, 10:44 AM
I use a heart rate monitor when I exercise. The monitor consists of a chest band and the watch. The chest band is where the heart rate sensor is located and of course the watch keeps track of the inputs from the chesk band. My household has 3 of these watches. I bought my first one in the year 2001. I use it almost daily. After several years and several battery changes it lost one of it’s functions. A couple of years later I decided to buy another. The “new” one was problematic from the outset and only got worse with time.
Recently I wrote to “Acumen” the manufacturer of the watch, and told them the tale of woe that was the watch. I also said that the watch was out of warranty, and queried if it would be less expensive to just replace it than to have it fixed. They wrote me back and asked to send them the defective watch, which I did. About 3 weeks later they sent me a new watch. That is excellent, especially considering the watch was out of warranty.
One of the primary reasons I bought this brand was that they are designed to have the batteries replicable by the end user. Many heart rate monitors require the manufacturer or a watch reseller to do this work. Since the batteries typically need replacing every 1 to 2 years that puts a too high of demand on the end user for routine maintenance.
It is great to see a manufacturer that stands behind their product, especially since it is out of warranty :cool:
Recently I wrote to “Acumen” the manufacturer of the watch, and told them the tale of woe that was the watch. I also said that the watch was out of warranty, and queried if it would be less expensive to just replace it than to have it fixed. They wrote me back and asked to send them the defective watch, which I did. About 3 weeks later they sent me a new watch. That is excellent, especially considering the watch was out of warranty.
One of the primary reasons I bought this brand was that they are designed to have the batteries replicable by the end user. Many heart rate monitors require the manufacturer or a watch reseller to do this work. Since the batteries typically need replacing every 1 to 2 years that puts a too high of demand on the end user for routine maintenance.
It is great to see a manufacturer that stands behind their product, especially since it is out of warranty :cool: